Store Policy

TERMs and conditions

Pendlewick Candles total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Pendlewick Candles to the customer. Pendlewick Candles shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or any other way.

Pendlewick Candles cannot accept any liability for a failure to comply with specific instructions stated in the catalogue or on the product. Your statutory rights are not affected by this statement. If any term of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such part shall be deemed not to form part of the Agreement but the legality, validity or enforceability of the remainder of the Agreement shall not be affected.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@pendlewickcandles.co.uk

 
SPECIAL OFFERS

Discount codes issued can only be used until their expiry date. The offer can only be used once against a purchase and discount codes cannot be used in conjunction with any other promotional offer such as discount offers, products reduced in price, sample sale or seasonal sale. 

Pendlewick Candles reserves the right to remove discount codes without warning due to insufficient stock, technical issues or misuse of a discount code. Discount codes issued can only be used in conjunction with any specified terms and conditions of use.

Pendlewick Candles reserves the right to change or alter specified terms and conditions of use at any time without prior notice. Pendlewick Candles reserves the right to cancel orders if Pendlewick Candles finds a discount code has been misused or used against the discount code’s terms and conditions of use without prior notice.

 
WITHDRAWING PRODUCTS

We reserve the right to remove or edit any products, materials, content or prices online at any time. We may refuse to process a transaction for any reason at our sole discretion.

Privacy & Safety

We will never share your information with parties outside our organisation (except if required by law, court order or law enforcement authority). We respect your privacy rights and recognise the importance of protecting the information we collect about you. The information you provide will only allow us to process orders efficiently; and to alert you to new products, special offers and news relating to Pendlewick Candles.

By using this site, you acknowledge all intellectual property rights in the goods supplied, including copyright, design rights and trademarks belonging to Pendlewick Candles or our suppliers. All designs, text and images of Pendlewick Candles products provided on the website are protected by copyright.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 
HOW AND WHY WE COLLECT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.

HOW WE STORE AND DISCLOSE YOUR INFORMATION

Our company is hosted on the WIX.com platform. WIX.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WIX.com data storage, databases and the general WIX.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by WIX.com and used by Pendlewick Candles adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you don’t want us to process your data anymore, please contact us at info@pendlewickcandles.co.uk

Wholesale Inquiries

If you are a trader who is interested in stocking our handmade soy wax candles or melts for your shop, then we'd love to hear from you.

 

Please complete the contact form we'll be in touch as soon as possible.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL